A World in Turmoil 1558, and Europe is in revolt as religious hatred sweeps the continent. Elizabeth Tudor has ascended to the throne but she is not safe in this dangerous new world. There are many who would see her removed, not least Mary Queens of Scots, who lies in wait in Paris. A New Order Elizabeth determines to set up a new secret service: a group of resourceful spies and courageous agents entrusted to keep her safe and in power. As she searches for those who will make the difference, one man stands out. A Man Who Would Die For His Queen For Ned Willard the opportunity to serve his queen is God-sent. He cannot stay in Kingsbridge and watch the love of his life marry another, and as fires burn and extremism begins to spark throughout Europe, Ned makes his choice. He will spend his life protecting his monarch from the tyrants who aim to destroy her or die trying . . .

Millions of readers have been enthralled by the saga that began in The Pillars of the Earth and World Without End, which now continues with Ken Follett's magnificent, gripping A Column of Fire. A world in turmoil. 1558, and Europe is in revolt as religious hatred sweeps the continent. Elizabeth Tudor has ascended to the throne but she is not safe in this dangerous new world. There are many who would see her removed, not least Mary Queens of Scots, who lies in wait in Paris. A new order. Elizabeth determines to set up a new secret service: a group of resourceful spies and courageous agents entrusted to keep her safe and in power. As she searches for those who will make the difference, one man stands out. A man who would die for his queen. For Ned Willard the opportunity to serve his queen is God-sent. He cannot stay in Kingsbridge and watch the love of his life marry another, and as fires burn and extremism begins to spark throughout Europe, Ned makes his choice. He will spend his life protecting his monarch from the tyrants who aim to destroy her or die trying.

With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

What do you do, when you find the perfect family… …and it’s not yours? The only thing Abi ever wanted was a proper family. So when she falls pregnant by an Australian exchange student in London, she cannot pack up her old life in Croydon fast enough, to start all over in Sydney and make her own family. It is not until she arrives, with three-week-old Jude in tow, that Abi realises Stu is not quite ready to be a father after all. And he is the only person she knows in this hot, dazzling, confusing city, where the job of making friends is turning out to be harder than she thought. That is, until she meets Phyllida, her wealthy, charming, imperious older neighbour, and they become almost like mother and daughter. If only Abi had not told Phil that teeny tiny small lie, the very first day they met…

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.